Returns Policy – Non Slip Floor Solutions Pty Ltd
At Non Slip Floor Solutions Pty Ltd, we aim to provide high-quality non-slip solutions and excellent customer service. If you’re not satisfied with your purchase, we offer a straightforward 14-day return policy.
14-Day Return Policy
We accept returns within 14 days of the delivery date. To qualify for a return, items must be:
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Unused, uninstalled, and in original condition
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In original packaging (where applicable)
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Accompanied by proof of purchase (eBay order ID or invoice)
Non-Returnable Items
Returns will not be accepted for:
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Used or installed products
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Custom-cut or custom-made items
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Items marked “Final Sale” or “Non-Returnable”
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Items damaged due to misuse, incorrect installation, or modification
Return Process
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Request a Return: Contact us via eBay within 14 days of receiving your item.
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Get Approval: We’ll provide return instructions and the correct return address.
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Return the Item: Securely package the item and return it using a trackable shipping service.
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Refund Process: Once inspected and approved, we’ll issue a refund to your original payment method within 5 business days.
Return Shipping
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Change of Mind or Incorrectly Ordered: Buyer is responsible for return shipping costs.
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Damaged or Incorrect Item Received: We cover the cost of return shipping or provide a replacement. Please provide photos of the issue for a quick resolution.
Exchanges
We do not process direct exchanges. If you require a different product, please return the original item for a refund and place a new order.
Contact Us
If you have any questions about your return or need help, please contact us via eBay Messages. We’re here to help!
Policy last updated: August 9, 2025
Non Slip Floor Solutions Pty Ltd reserves the right to update this policy at any time.
questions related to refunds and returns.
info@nonslip.com.au